Why can't we just sweep sensitive issues under the carpet?
Dealing with sensitive issues is always challenging because there is often a fear for conflict. However, by addressing sensitive issues relating to work safety during work based learning as soon as they arise, we can stop problems before they snowball and become more difficult to address. Failing to address problems quickly can compound matters and thus threaten future collaboration between the VET provider (mentoring teacher) and the employer (work mentor). .
|
Remember: A sensitive topic does not mean "we can't talk about it!" A common reason for a topic becoming “sensitive” is that people keep avoiding it. Typical avoidance behaviors include: Using jokes as a way of distracting from the real issue, using evasive or noncommittal statements about the issue, focusing on side issues instead of the major issue, being too polite or non-confrontational, pretending to be in agreement when you’re really not.
It is not easy to raise issues relating to problems with work safety because the teachers and work mentors don't want to step on each others toes or put a strain to the collaboration. Many times it would be tempting to avoid the subject but when it comes to vocational education and work based learning it is the responsibility of both the work mentor and the teacher to lift issues that might have a negative effect on work safety as soon as these issues are brought to their attention.
|
How can we avoid letting obstacles become sensitive Issues
1. Establish an open-door policy between VET providers/teachers and employers and work mentors.
Build up a relationship of trust and openness. This makes all parties feel secure and more willing to address obstacles or problems that they might predict. Establish an open-door policy. 2. Avoid lettings problems linger Addressing issues as they occur is a much better strategy than waiting for things to get better and work themselves out. It is discouraging to see problems go unaddressed. The longer you wait with addressing an negative issue the more difficult and unpleasant it will become 3. Be fair and open in your communication Don't single out anyone for blame, instead focus on the issue and keep in mind that everyone involved wants the student to be safe. 4. Practice active listening. Listening effectively is important in all conversations, but it is even more critical when dealing with an issue that is likely to evoke emotions. A true demonstration that you’re really listening to the other person paves the way for a more authentic exchange and also helps to find common ground 5. Schedule regular meetings Fostering a good and open level of communication helps you address and solve problems that are observed and raised. To do this you need to have regular meetings where you openly discuss the good and the bad 6. Find a solution that all parties can commit to Make sure that all parties are in agreement on what the next steps will be and that all are willing to commit to outcomes of the meeting/discussion |
Here are some guidelines on how to address sensitive issues
- Maintain the dignity of the person who you address at all times. Choose a setting for the conversation that protect the privacy and confidentiality and makes all parties feel comfortable.
- Use a non-judgemental tone of voice, word of choice and body language.
- Be direct and specific in your language. What you are saying must be very clear. Make sure you don't leave room for people to "read between the lines".
- Make sure you clearly connect the sensitive issue to a specific (performance) concern. For example, if PPE is lacking you need to make it clear why it is vital that the student and the work mentor use the correct PPE and what the consequences might be for the student and/or the work mentor.
- Know when conversations need to move from expressions of concern to actions. If one of the parties involved refuses to follow according to health and safety regulations you must document it and take neccessary actions. E.g. terminate the work based learning period.
- Follow proper procedures to investigate, document and respond to any claims of poor work safety.